STRIVA help

Common Questions

What are the Product Specs?

Battery Life
STRIVA PRO
15 hours/8 hours (CAP Mode)
Charge time: 4 hours

STRIVA CAP
3 hours/2 hours (CAP Mode)
Charge time: 2 hours

Output Levels
Power Output
0.2% THD @ 95dB

AC Adapter
100/240Vac, 50/60Hz

Frequency Response
10Hz -20,000Hz

Sensitivity
dB SPL for 150mV INPUT @1kHz: 95dB SPL

Wi-Fi
Wi-Fi Range: 300ft (in an optimal operating environment)
Wi-Fi Security: WEP, WPA, WPA2

Where can I download a Quickstart Guide?

Will STRIVA work straight out of the box?

STRIVA headphones will connect wirelessly to the included CAP straight out of the box.

Depress the power button on your STRIVA listening device until the teal light illuminates and you hear "Searching for CAP."

With the included short USB-to-audio cable, plug USB end into the CAP and audio end into a media source (e.g. iPod).

The STRIVA CAP turns on automatically.

Your STRIVA listening device will begin streaming content from the media source connected to the CAP.

STRIVA headphones can also be used in wired mode with the included 3.5mm audio-to-USB adapter cable.

Review the Quickstart Guide for initial product setup.

Do I need to charge my new STRIVA device?

The lithium polymer batteries in your device hold their charge for a very long time, but may not provide full play time out of the box. You may want to charge them prior to use.

How do I charge my new STRIVA device?

Connect the STRIVA device to the included AC adapter with the included USB-to-mini or -micro USB cable. Powered USB ports on a computer or television will also charge the STRIVA device, but it may take longer.

How do I know it's done charging?

The LED indicator light on the headphones will pulse green while charging. The LED indicator light will turn solid green when the STRIVA Device is finished charging. The LED light indicator on the CAP will turn teal while charging and will turn green when it is ejected.

How long should the battery last?

STRIVA TAP
15 hours / 8 hours (STRIVA CAP Mode)
Charge time: 4 hours

STRIVA CAP
3 hours / 2 hours (STRIVA CAP Mode)
Charge time: 2 hours

Hardware Help

Quickstart Guide

Charging your STRIVA device

STRIVA Devices charge via USB. Your STRIVA Device comes with an AC wall adapter which allows charging without a computer. Headphones will pulse green while the battery is charging. The LED will turn solid green when the battery is charged.

STRIVA TAP:
The included Y-USB cable can be used to charge both ear buds at once. This cable CANNOT be used for setup.

STRIVA CAP:
The STRIVA CAP will only display the pulsing/solid green LED when plugged into and then ejected from a PC USB port. The STRIVA CAP LED is always teal when plugged into the AC Adapter.

The STRIVA CAP does NOT charge when plugged into an audio device to stream music. The STRIVA CAP cannot charge and stream music simultaneously.

Turning your STRIVA device on

For STRIVA Headphones:
Press and hold the power button on your STRIVA Headphones until the status LED turns blue, and let go to enter WiFi Mode.

Press and hold the power button on the STRIVA Headphones until the status LED turns teal, and let go to enter STIVA CAP Mode.

For STRIVA CAP:
Connect the STRIVA CAP to a media source or USB charger to turn it ‘on’

Turning your STRIVA device off

All STRIVA devices will automatically power off after three minutes of inactivity.

For STRIVA Headphones:
Press and hold the power button on your STRIVA Headphones until the status LED turns red to turn them off.

For STRIVA CAP:
Disconnect the STRIVA CAP from the USB cable to turn it ‘off’

Adjusting volume

Use the capacitive (touch) strip on your STRIVA device to adjust volume. This strip is indicated by a raised ridge on the device. Pairs of devices, such as STRIVA TAPs, will sync their volume; you only need to adjust the volume on one device.

I'm using a STRIVA CAP to listen to music, and it's too quiet!

Adjust the volume on the media device the STRIVA CAP is connected to. For best sound, this device should be turned all the way up to max volume. If your media device has an auto-volume limiting feature be sure to turn this off.

My STRIVA device is not responding

A forced reset can be used to “reboot” a device that is stuck.

For STRIVA headphones:
Press and hold the power button for at least 15 seconds.

Release the power button.
Press the power button to turn the headphones back on.

For STRIVA CAP:
Plug the 3.5mm audio to mini-USB adapter cable into the STRIVA CAP only (leave the 3.5mm audio jack unplugged).

Wait at least 15 seconds.

Unplug the mini-USB cable.

Reconnect the STRIVA CAP to the media source using the adapter cable.

If your STRIVA device is still not responding, try the reset procedure a second time. Please contact Technical Support for additional assistance.

LED color guide

Each STRIVA device features a multicolor status LED light which can display relevant information using different colors and patterns.

Blue Ramp
Powering on Wi-Fi Mode

Blue Pulsing
Searching for and connecting to Wi-Fi

Teal Ramp
Powering on STRIVA CAP Mode

Teal Pulsing
Searching for and connecting to STRIVA CAP

Teal Solid
USB drive is mounted (STRIVA CAP LED is solid teal when plugged into the wall charger.)

Green Pulsing
Charging (STRIVA CAP LED is solid teal when plugged into the wall charger.)

Green Solid
When plugged into USB: charging is completed
After update or sync: update or sync is completed

Red Blinking
Applying hardware update

Red Solid
Powering off
After update or sync: update or sync error

Alternating Blue and Green
Sync Mode is active

Voice prompts guide

STRIVA headphones provide spoken voice prompts to alert you to events and actions that occur during use.

Sonar Ping
Please wait. The device is actively working to connect to and play a media source.

Searching for Wi-Fi
The device is actively looking for a known Wi-Fi hotspot.

Connected to Wi-Fi
The device has successfully connected to a Wi-Fi hotspot.

Wi-Fi Not Found
The device was unable to find a known Wi-Fi hotspot. Check that your Wi-Fi hotspots have been synced to this device.

Connection Failed
The device was unable to connect to a Wi-Fi hotspot. Check that your Wi-Fi hotspots are correct and have been synced to this device.

Disconnected from Wi-Fi
The device has disconnected from a Wi-Fi hotspot.

Starting Stream
The device is attempting to play the first available media stream from MyKOSS.com.

Searching for STRIVA CAP
The device is currently looking for an active STRIVA CAP.

Connected to STRIVA CAP
The device has successfully connected to a STRIVA CAP.

Disconnected from STRIVA CAP
The device has disconnected from a STRIVA CAP.

Song Approved
You like the song that's playing and would like to hear others like it.

Song Rejected
You don't like the song that's playing and don't want to hear others like it.

Power On
The headphones are turning on.

Powering Down
The headphones are turning off.

Update Error; Please Reset Headphones
There was a problem applying the update. Please call the MyKOSS Tech Line at 630-870-7880 for reset instructions.

Unauthorized Device; Please Contact the MyKOSS Support Team.
The device that you are using is not recognized by MyKOSS.com. Please call the MyKOSS Tech Line at 630-870-7880 for further instructions.

Software Update in Progress; Please Do Not Unplug.
An update is being applied (red LED is flashing). When the LED stops flashing, the software update is complete.

Update Started. Your Headphones Will Reboot When Finished.
An update is being applied (red LED is flashing). When the LED stops flashing, the software update is complete and the device will restart.

Stream Unavailable Next Stream
Your device is not able to connect to the desired stream. It will keep trying until it finds a stream that it can connect to.

Next Channel
The device is connecting to the next channel in your library. The audio will continue when it connects.

Previous Channel
The device is connecting to the previous channel in your library. The audio will continue when it connects.

Next Stream
The device is connecting to the next stream within the currently selected channel in your library. The audio will continue when it connects.

Previous Stream
The device is connecting to the previous stream within the currently selected channel in your library. The audio will continue when it connects.

Battery Level
100%, 75% , 50%, 25%, 5%, low

What's in the box?

STRIVA PRO
Wireless headphones
Wi-Fi enabled headphones for wireless listening

STRIVA CAP
Wi-Fi enabled Content Access Point for wireless streaming of audio content

Rubber Bands
Use these to attach your STRIVA CAP to your media devices

Power Adapter
Connect your STRIVA devices to the power adapter with the supplied USB cables for charging

Short Mini USB to Audio Cable
For streaming local media from a media device through the STRIVA CAP

Long Mini USB to Audio Cable
For corded listening by connecting your STRIVA PROs to your media device

Short Mini USB to USB Cable
For charging your STRIVA CAP and STRIVA PRO

Long Mini USB to USB Cable
For charging your STRIVA CAP and STRIVA PRO and connecting them manually to a computer

Common Questions

What are the Product Specs?

Battery Life
STRIVA CAP 
3 hours/2 hours (CAP Mode)
Charge time: 2 hours

STRIVA TAP
2 hours/1.2 hours (CAP Mode)
Charge time: 2 hours

Output Levels
Power Output
0.2% THD @ 95dB

AC Adapter
100/240Vac, 50/60Hz

Frequency Response
10Hz -20,000Hz

Sensitivity
dB SPL for 1mV INPUT 108dB SPL

Wi-Fi
Wi-Fi Range: 300ft (in an optimal operating environment)
Wi-Fi Security: WEP, WPA, WPA2

Where can I download a Quickstart Guide?

Will STRIVA work straight out of the box?

STRIVA headphones will connect wirelessly to the included CAP straight out of the box.

Depress the power button on your STRIVA listening device until the teal light illuminates and you hear "Searching for CAP."

With the included short USB-to-audio cable, plug USB end into the CAP and audio end into a media source (e.g. iPod).

The STRIVA CAP turns on automatically.

Your STRIVA listening device will begin streaming content from the media source connected to the CAP.

STRIVA headphones can also be used in wired mode with the included 3.5mm audio-to-USB adapter cable.

Review the Quickstart Guide for initial product setup.

Do I need to charge my new STRIVA device?

The lithium polymer batteries in your device hold their charge for a very long time, but may not provide full play time out of the box. You may want to charge them prior to use.

How do I charge my new STRIVA device?

Connect the STRIVA device to the included AC adapter with the included USB-to-mini or -micro USB cable. Powered USB ports on a computer or television will also charge the STRIVA device, but it may take longer.

How do I know it's done charging?

The LED indicator light on the headphones will pulse green while charging. The LED indicator light will turn solid green when the STRIVA Device is finished charging. The LED light indicator on the CAP will turn teal while charging and will turn green when it is ejected.

How long should the battery last?

STRIVA TAP
15 hours / 8 hours (STRIVA CAP Mode)
Charge time: 4 hours

STRIVA CAP
3 hours / 2 hours (STRIVA CAP Mode)
Charge time: 2 hours

Hardware Help

Quickstart Guide

Charging your STRIVA device

STRIVA Devices charge via USB. Your STRIVA Device comes with an AC wall adapter which allows charging without a computer. Headphones will pulse green while the battery is charging. The LED will turn solid green when the battery is charged.

STRIVA TAP:
The included Y-USB cable can be used to charge both ear buds at once. This cable CANNOT be used for setup.

STRIVA CAP:
The STRIVA CAP will only display the pulsing/solid green LED when plugged into and then ejected from a PC USB port. The STRIVA CAP LED is always teal when plugged into the AC Adapter.

The STRIVA CAP does NOT charge when plugged into an audio device to stream music. The STRIVA CAP cannot charge and stream music simultaneously.

Turning your STRIVA device on

For STRIVA Headphones:
Press and hold the power button on your STRIVA Headphones until the status LED turns blue, and let go to enter WiFi Mode.

Press and hold the power button on the STRIVA Headphones until the status LED turns teal, and let go to enter STIVA CAP Mode.

For STRIVA CAP:
Connect the STRIVA CAP to a media source or USB charger to turn it ‘on’

Turning your STRIVA device off

All STRIVA devices will automatically power off after three minutes of inactivity.

For STRIVA Headphones:
Press and hold the power button on your STRIVA Headphones until the status LED turns red to turn them off.

For STRIVA CAP:
Disconnect the STRIVA CAP from the USB cable to turn it ‘off’

Adjusting volume

Use the capacitive (touch) strip on your STRIVA device to adjust volume. This strip is indicated by a raised ridge on the device. Pairs of devices, such as STRIVA TAPs, will sync their volume; you only need to adjust the volume on one device.

I'm using a STRIVA CAP to listen to music, and it's too quiet!

Adjust the volume on the media device the STRIVA CAP is connected to. For best sound, this device should be turned all the way up to max volume. If your media device has an auto-volume limiting feature be sure to turn this off.

My STRIVA device is not responding

A forced reset can be used to “reboot” a device that is stuck.

For STRIVA headphones:
Press and hold the power button for at least 15 seconds.

Release the power button.
Press the power button to turn the headphones back on.

For STRIVA CAP:
Plug the 3.5mm audio to mini-USB adapter cable into the STRIVA CAP only (leave the 3.5mm audio jack unplugged).

Wait at least 15 seconds.

Unplug the mini-USB cable.

Reconnect the STRIVA CAP to the media source using the adapter cable.

If your STRIVA device is still not responding, try the reset procedure a second time. Please contact Technical Support for additional assistance.

LED color guide

Each STRIVA device features a multicolor status LED light which can display relevant information using different colors and patterns.

Blue Ramp
Powering on Wi-Fi Mode

Blue Pulsing
Searching for and connecting to Wi-Fi

Teal Ramp
Powering on STRIVA CAP Mode

Teal Pulsing
Searching for and connecting to STRIVA CAP

Teal Solid
USB drive is mounted (STRIVA CAP LED is solid teal when plugged into the wall charger.)

Green Pulsing
Charging (STRIVA CAP LED is solid teal when plugged into the wall charger.)

Green Solid
When plugged into USB: charging is completed
After update or sync: update or sync is completed

Red Blinking
Applying hardware update

Red Solid
Powering off
After update or sync: update or sync error

Alternating Blue and Green
Sync Mode is active

Voice prompts guide


STRIVA headphones provide spoken voice prompts to alert you to events and actions that occur during use.

Sonar Ping
Please wait. The device is actively working to connect to and play a media source. 

Searching for Wi-Fi 
The device is actively looking for a known Wi-Fi hotspot.

Connected to Wi-Fi
The device has successfully connected to a Wi-Fi hotspot.

Wi-Fi Not Found
The device was unable to find a known Wi-Fi hotspot. Check that your Wi-Fi hotspots have been synced to this device.

Connection Failed
The device was unable to connect to a Wi-Fi hotspot. Check that your Wi-Fi hotspots are correct and have been synced to this device.

Disconnected from Wi-Fi
The device has disconnected from a Wi-Fi hotspot.

Starting Stream
The device is attempting to play the first available media stream from MyKOSS.com.

Searching for STRIVA CAP
The device is currently looking for an active STRIVA CAP.

Connected to STRIVA CAP
The device has successfully connected to a STRIVA CAP.

Disconnected from STRIVA CAP
The device has disconnected from a STRIVA CAP.

Syncing STRIVA TAPs
The earbuds are adjusting the media stream to be perfectly synchronized between the left and the right earbud.

Searching for Pair
One earbud is actively looking for the other earbud.

Song Approved
You like the song that's playing and would like to hear others like it.

Song Rejected
You don't like the song that's playing and don't want to hear others like it.

Power On
The headphones are turning on.

Powering Down
The headphones are turning off.

Update Error; Please Reset Headphones
There was a problem applying the update. Please call the MyKOSS Tech Line at 630-870-7880 for reset instructions.

Unauthorized Device; Please Contact the MyKOSS Support Team.
The device that you are using is not recognized by MyKOSS.com. Please call the MyKOSS Tech Line at 630-870-7880 for further instructions.

Software Update in Progress; Please Do Not Unplug.
An update is being applied (red LED is flashing). When the LED stops flashing, the software update is complete.

Update Started. Your Headphones Will Reboot When Finished.
An update is being applied (red LED is flashing). When the LED stops flashing, the software update is complete and the device will restart.

Stream Unavailable Next Stream
Your device is not able to connect to the desired stream. It will keep trying until it finds a stream that it can connect to.

Next Channel
The device is connecting to the next channel in your library. The audio will continue when it connects.

Previous Channel
The device is connecting to the previous channel in your library. The audio will continue when it connects.

Next Stream
The device is connecting to the next stream within the currently selected channel in your library. The audio will continue when it connects.

Previous Stream
The device is connecting to the previous stream within the currently selected channel in your library. The audio will continue when it connects.

Battery Level
100%, 75% , 50%, 25%, 5%, low


What's in the box?

STRIVA TAP
Wireless Earbuds
Wi-Fi enabled earbud headphones for wireless listening

STRIVA CAP
Wi-Fi enabled Content Access Point for wireless streaming of audio content

Ear Cushions

Choose the right one for you for the perfect fit.

Filters
Replace the existing filters with these when dirty.

Rubber Bands

Use these to attach your STRIVA CAP to your media devices.

Power Adapter
Connect your STRIVA devices to the power adapter with the supplied USB cables for charging.

Micro USB Y-Cable to Audio
For corded listening with your TAPs and media device.

Micro USB Y-Cable to USB Cable
For charging your TAPs

Mini USB to Audio Cable
For streaming local media from media device through the STRIVA CAP

Micro USB to USB Cable
For charging your TAPs and connecting them manually to a computer

Mini USV to USB Cable
For charging your CAP and connecting it manually to a computer 

Common Questions

What is MyKOSS?

MyKOSS is the online destination to start and manage your STRIVA experience. On MyKOSS, you will create your account and activate your STRIVA-powered headphones; set up and customize your music channels and streams; add new (and manage existing) Wi-Fi hotspots for your account; and download software updates and service offerings so your STRIVA devices stay up-to-date.

How do I connect to MyKOSS?

Visit MyKOSS.com to create a free account and get started.

STRIVA devices connect to MyKOSS.com through a Wi-Fi hotspot connected to the internet. If the access point you want to use is secured, a password or passphrase is required to connect that hotspot. See the Quickstart Guide for more instructions.

How many Wi-Fi hotspots can I save on my STRIVA devices?

You can save as many Wi-Fi hotspots as you want. Your STRIVA device will automatically search for hotspots it knows and can connect whenever you are in a known hotspot.

How does STRIVA work?

STRIVA are true Wi-Fi stereo headphones. 128kps (or greater) MP3 audio streams are transmitted wirelessly to your headphones. These audio streams can be internet radio streams or served up locally using the STRIVA CAP with any media source connected to a headphone jack.

How much does MyKOSS cost?

MyKOSS.com is free for STRIVA users.

Where will STRIVA devices work wirelessly?

STRIVA devices work wirelessly in three modes:

1. STRIVA CAP Mode
Play music from a STRIVA CAP that is connected to a media source such as an MP3 player, smart phone or home stereo.

The STRIVA listening device must first be powered on in CAP Mode to create a local network. This is done by holding down the power button until the teal light illuminates.

The STRIVA CAP is then plugged into the desired media source. When in range of a STRIVA CAP that is connected to a media source, STRIVA devices will be able to connect to and play media directly from that media source. STRIVA CAP and STRIVA headphones must be on the same user account to work together.

2. STRIVA CAP Channel Mode
Play music from a media source (such as an MP3 player, smart phone or home stereo) through a STRIVA CAP, through MyKOSS.com, or to a listening device.

The CAP must be plugged in and powered on before the STRIVA listening device. The CAP will then be added to your channel list on MyKOSS.com.

The STRIVA listening device is then powered on in Wi-Fi Mode by depressing the power button until the blue light illuminates and you hear "Searching for Wi-Fi." By selecting the STRIVA CAP channel in MyKOSS.com, you will be able to stream media from the device that the STRIVA CAP is plugged into.

3. Wi-Fi Mode
Play music from MyKOSS.com. A STRIVA CAP is not required. In this mode, STRIVA devices must be able to connect to the internet through a Wi-Fi hotspot.

Wi-Fi hotspots are added to your MyKOSS account and copied to your STRIVA devices using MyKOSS.com.

Go to SETUP > Wi-Fi Hotspots.

Connect a STRIVA device to your PC using an included USB cable

Click the SYNC button to begin the sync process.

The STRIVA listening device can be powered on in Wi-Fi Mode by depressing the power button until the blue light illuminates and you hear "Searching for Wi-Fi."

How do I add a new STRIVA device to my account?

New STRIVA headphones come with a STRIVA CAP for easy setup. Connect your CAP, follow the on-screen prompts and the STRIVA headphones will be added automatically.

Click the SETUP tab.

Select the STRIVA Devices view.

Click the +ADD button at the top to add a new STRIVA device.

Follow the on-screen instructions.

How do I remove a STRIVA device from my account?

Click the SETUP tab.

Select the STRIVA Devices view.

Click the "x" in the STRIVA Devices view to remove the STRIVA device.

How do I set up a new Wi-Fi hotspot / access point?

Click the SETUP tab of MyKOSS.com.

Select the WIFI view.

Click +ADD.

Follow the on-screen instructions.

Whenever Wi-Fi hotspots are added or edited, all STRIVA devices on your account should be synced. You will be prompted to connect a STRIVA CAP to begin Sync Mode. Turn off, then turn on your other devices to automatically sync Wi-Fi hotspot information. Each device will display a solid green LED indicator and turn off when the updated Wi-Fi access point information is successfully synced.

What is Sync Mode

STRIVA devices are able to exchange information using an automated Sync Mode. Wi-Fi hotspot information is the most common use for Sync Mode. Sync Mode is indicated when the status LED flashes green + blue. Any devices powered on while in range of a device in Sync Mode will connect to that device. Each device will display a solid green LED indicator and turn off when Sync Mode has finished successfully.

What is a channel?

A channel is a collection of internet streams. When you create a channel, you select music genres that you want to play in that channel, such as Rock and Alternative. Or try an eclectic mix of Chill, Jazz and Folk. You can create as many channels as you want.

As you listen, give feedback by using the "thumbs up" or "thumbs down" function on your STRIVA headphones. MyKOSS.com will use this feedback to help select streams that better fit your music preferences.

What is a stream?

A stream is a continuously playing music broadcast, similar to a radio station. The internet is filled with thousands of these stations playing music from every imaginable genre.

How do I add my own SHOUTcast stream?

Any SHOUTcast stream can be added to a channel. All you need is the SHOUTcast stream URL which usually ends in ".pls." Only MP3 SHOUTcast streams are supported. 

To add a custom SHOUTcast stream, click the "Add Custom Stream" tab under 'Edit Channel'.

How do I listen to my own music (iTunes, Pandora, Spotify, etc.)?

Any media source can be played through a STRIVA CAP. Connect your computer or smartphone’s headphone jack to a STRIVA CAP to play your music wirelessly.

Is my account secure?

All email addresses, passwords and Wi-Fi hotspot information is securely stored and transmitted using 128-bit encryption. MyKOSS does not sell or make your information available to third parties.

Java Help

Java troubleshooting steps

Verify that your browser has the Java plug-in installed.

Update to latest version of Java.

Check for alerts / warnings from your security software.

Decrease your browser's security threshold.

Due to recent malware, Apple has disabled auto-execution of Java applets for security in OSX. To temporarily re-enable Java applets:

Click on Spotlight search (magnifying glass in the upper right corner) and type 'Java'.

The search should return 'Java Preferences'. Click to launch. ('Java Preferences' is located in Applications/Utilities/).

Check 'Enable Applet and web start applications'.

Close Java Preferences.

Restart your web browser.

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