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Warranty or Repair within Canada
Stereophones that were purchased after July of 1989 are covered by our No-Questions-Asked Lifetime warranty.
If you have not done so, please register your stereophone by clicking here.
One you have completed registration, you may send your warranty items to our Corporation and we will repair or replace them in accordance with our Limited Lifetime Warranty.
In Canada:
Koss Corporation
Call 1-800-USA-KOSS
email: customersupport@koss.com
Please include:
$7.00 for the return shipping and handling per stereophone (money order, cashier's check, or personal check: payable to Koss Stereophones), a note describing the failure, as well as your contact information: name, return shipping address, phone number and email.
We recommend that you ship your items to Koss so your shipment is trackable. Please keep your tracking information on file. We will ship out warranty replacements within 72 hours of receipt via standard US mail or via UPS. Please allow 10-14 days for shipment delivery.
If you would like to check the status of your warranty, please call Koss Consumer Sales at 1-800-USA-KOSS.
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