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Shipping, Returns, & Exchanges

Shipping policy

Koss.com only ships to valid US and Canada addresses. Orders placed through Koss.com to be shipped to addresses outside the U.S. or Canada are handled by an independent third-party shipping service and are subject to separate terms and fees imposed by the shipping service. Additional information is provided during the check-out process. The information below does not apply to orders to be shipped to addresses outside the U.S. or Canada.

All products will be shipped within 72 hours of receipt of order for products in-stock. Customers will be notified within 72 hours of-out-stock products and expected shipping dates.

Free Shipping Offers
All free shipping offers/promotions are limited to the continental United States. 

All products will be shipped within three business days of receipt of order for products in-stock.  Customer will be notified with 72 hours of out stock products and expected shipping dates. 

How much will shipping cost?
Shipping charges are based on the shipping method you choose (either standard or priority) and the size of your product order. When you make a purchase on Koss.com, the shipping charge is estimated in your cart, and will appear on the Payment page of the checkout process.

When will I receive my order?
Please note that the number of days quoted for standard and express shipping refers to transit time only. Up to three business days is required for processing in-stock orders.

You can use your order number to track the status of your shipment. Order information generally becomes available 24 hours after you place your order.

Standard shipping
Standard shipping for Koss products is United States Postal Service (typically products weighing 2 lbs or less) or UPS Ground. Most standard shipments are delivered in five to six days from the shipping date (applies to in-stock items; subject to carrier delay; excludes order processing time).

Express shipping
Express shipping is available for Koss orders shipping to addresses in the Unites States, Canada and US Virgin Islands and Puerto Rico. Options include USPS Priority, USPS 2nd Day Air and UPS Next day. (applies to in-stock items; subject to carrier delay; excludes order processing time).

Refund / Return Policy

If you wish to return your Koss.com purchase, please contact Koss Corporation at 800-USA-KOSS and notify us that you wish to return your product. Products purchased directly from Koss.com will be eligible for return/refund within 30 days of purchase. Shipping fees will not be refunded.